betjjil Privacy Policy

betjjil collects personal data from you in several ways: directly when you register and use the platform, automatically through your device and browsing activity, and occasionally from third-party sources such as payment processors and identity verification providers. The categories of personal data we collect include:

Registration and Account Data: When you create a betjjil account, we collect your full legal name, date of birth, email address, mobile phone number, and your chosen username and password. This information is required to create and manage your account on betjjil.

Identity Verification (KYC) Data: To comply with our Know Your Customer obligations and to verify that you meet the 18+ age requirement, we may ask you to submit a copy of your National Identity Card (NID), passport, or another government-issued identification document. We may also request a utility bill or bank statement as proof of address. These documents are processed securely and retained only for as long as legally required.

Financial Data: We collect details of the payment methods you use to deposit and withdraw funds, including mobile wallet identifiers (bKash, Nagad, Rocket, Upay numbers), bank account details where applicable, and transaction histories. We do not store full debit or credit card numbers on our servers; card transactions are handled by our PCI-DSS compliant payment partners.

Technical and Device Data: When you access betjjil, our systems automatically collect certain technical data including your IP address, browser type and version, operating system, device identifiers, screen resolution, time zone (Bangladesh Standard Time, UTC+6), and the URL path of pages you visit on the platform.

Gameplay and Betting Data: We record details of your gaming and betting activity on betjjil, including games played, bets placed, bet amounts in Bangladeshi Taka (৳), outcomes, bonus claims, and session duration. This data is used to operate the platform, detect fraud, and fulfil responsible gaming obligations.

Communications Data: If you contact betjjil via email, live chat, or WhatsApp support, we retain records of those communications, including the content of your messages, for quality assurance, dispute resolution, and regulatory compliance purposes.

betjjil processes your personal data only for specific, legitimate purposes. We rely on one or more of the following legal bases for each processing activity: contract performance (operating your account and delivering services), legal obligation (KYC, anti-money laundering), legitimate interests (fraud prevention, platform security, service improvement), and consent (marketing communications, where applicable).

The table below summarises the primary purposes for which betjjil uses your personal data:

betjjil does not use automated decision-making processes that produce legal or similarly significant effects on players without human oversight. Where automated tools are used for fraud detection or responsible gaming flags, a human review is conducted before any account restriction or closure decision is finalised.

betjjil does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

• Payment processors: Your financial data is shared with our payment processing partners — including the gateways that facilitate bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions — solely for the purpose of processing your deposits and withdrawals. These partners are contractually bound to handle your data securely and in accordance with applicable data protection standards.
• Identity verification providers: Where we use a third-party KYC service provider to verify your identity documents, the relevant data is shared with that provider for verification purposes only. Verification results are communicated back to betjjil; raw document data is not retained by betjjil beyond the legally required period.
• Game content providers: When you play games powered by third-party studios such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, or Microgaming, certain technical session data (such as a session token and your stake amounts) is exchanged with the relevant provider's game server to operate the game. These providers operate under strict data agreements.
• Legal and regulatory authorities: betjjil may disclose your personal data to relevant law enforcement agencies, regulatory authorities, or financial intelligence units where required to do so by applicable law, court order, or binding regulatory request. We will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of betjjil's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change and of any material alterations to this Privacy Policy that result from it.

betjjil uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and gather aggregate analytics data that helps us understand how players interact with the site. The cookies we use fall into the following categories:

• Strictly necessary cookies: These cookies are essential to the operation of betjjil. They enable core functions such as maintaining your authenticated session after login, storing your language and currency preferences, and ensuring that security checks function correctly. These cookies cannot be disabled without impairing your ability to use the platform.
• Functional cookies: These cookies remember choices you make — such as your preferred game lobby view or notification settings — so that you do not need to reset them on each visit. They do not track your activity across other websites.
• Analytics cookies: betjjil uses anonymised analytics data to understand aggregate player behaviour, measure the performance of our game catalogue, and identify areas of the platform that may benefit from improvement. Analytics data is not linked to your personal identity.
• Security cookies: These cookies support betjjil's fraud detection systems by helping identify unusual patterns of access that may indicate account compromise or automated bot activity.

betjjil does not use third-party advertising or retargeting cookies. You will not see betjjil advertisements following you around the web as a result of cookies set during your visit to our platform.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to log in and use the betjjil platform normally. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

betjjil retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or for as long as we are required to do so under applicable laws and regulations. The following general retention periods apply:

• Active account data: Your registration data, KYC documents, financial records, and gameplay history are retained for the duration of your account's active life plus a minimum period following account closure, as required for legal and regulatory compliance.
• Transaction records: Records of all deposits, withdrawals, and bet transactions are retained for a minimum of five years following the date of each transaction to meet anti-money laundering record-keeping requirements.
• Communications records: Support chat logs and email correspondence are retained for up to two years from the date of the communication, or longer if the communication relates to an unresolved dispute or regulatory inquiry.
• KYC verification documents: Identity and address verification documents are retained for the period required by applicable AML regulations, which is typically five years from the date of the last transaction on your account.
• Marketing consent records: Records of your consent to receive or opt out of promotional communications are retained for as long as your account is active and for a reasonable period thereafter to demonstrate compliance.

When the applicable retention period expires and no legal obligation requires further retention, betjjil will securely delete or anonymise your personal data. Anonymised aggregated data may be retained indefinitely for statistical and analytical purposes, as it can no longer be used to identify you.

betjjil implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures in place include:

• SSL/TLS encryption: All data in transit between your browser or mobile device and betjjil's servers is encrypted using current-generation SSL/TLS protocols. This applies to your login session, account management actions, and payment processing flows.
• Encrypted data storage: Sensitive data fields — including passwords (stored as salted cryptographic hashes, never in plain text) and payment identifiers — are encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data within betjjil's internal systems is restricted on a strict need-to-know basis. Staff members are granted the minimum level of access required to perform their role, and all internal data access is logged and auditable.
• Two-factor authentication (2FA): Players are encouraged to enable two-factor authentication on their betjjil account for an additional layer of protection. 2FA is also enforced for all administrative access to internal systems.
• Security monitoring: betjjil operates continuous security monitoring to detect and respond to potential threats, including brute-force login attempts, unusual transaction patterns, and potential data breach indicators.

While betjjil takes all reasonable precautions to safeguard your data, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and interests, betjjil will notify affected users and relevant authorities in accordance with applicable legal requirements and as promptly as the circumstances allow.

As a player on betjjil, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the contact details provided in Section 8 of this Privacy Policy. betjjil will respond to all verifiable data rights requests within a reasonable period, typically within 30 days of receipt.

• Right of access: You have the right to request a copy of the personal data betjjil holds about you, along with information about how it is being processed. We will provide this information in a clear, structured format.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account details directly through your account settings panel.
• Right to erasure: In certain circumstances, you have the right to request that betjjil delete your personal data. This right is subject to limitations where we are required by law to retain certain records — for example, AML transaction records or KYC documentation. Where deletion is not possible in full, we will explain which data must be retained and why.
• Right to restriction of processing: You may request that betjjil restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
• Right to data portability: Where betjjil processes your data on the basis of your consent or to fulfil a contract with you, and where the processing is carried out by automated means, you may request that we provide your data in a structured, machine-readable format.
• Right to withdraw consent: Where betjjil processes your data on the basis of your consent — for example, for promotional communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing that took place before the withdrawal.
• Right to object: You have the right to object to the processing of your personal data where betjjil relies on legitimate interests as the legal basis, and where you believe that your individual rights and interests outweigh betjjil's legitimate purposes.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how betjjil is handling your personal data, please contact our support team using one of the following channels:

• Email: support@betjjil — Please include "Privacy Request" in the subject line along with your registered username and a brief description of your query.
• Live Chat: Available 24 hours a day, 7 days a week through your betjjil account dashboard.
• WhatsApp: +880 1700 000000 — Available during extended support hours for players in Bangladesh.

betjjil is committed to resolving all privacy-related queries and complaints promptly and fairly. We will acknowledge your contact within 48 hours and aim to provide a substantive response within 14 business days. For complex requests — such as large data access requests or erasure requests that require legal review — we may require up to 30 calendar days.

If you are not satisfied with betjjil's response to a privacy complaint, you have the right to escalate the matter to an appropriate independent body or seek further redress through available legal channels applicable in your jurisdiction.

betjjil reviews and updates this Privacy Policy periodically to reflect changes in our practices, service offerings, and applicable legal requirements. The most current version of this policy is always available via the footer link on every page of betjjil. Material changes to this policy will be communicated to registered players via email or an in-platform notification prior to taking effect.